How can we help you?

How do I reset my password?

Go to the login page and click "Forgot Password". Enter your email address to receive a secure reset link.

Can I upgrade my plan later?

Yes! You can upgrade from Student to Personal or Business at any time from your Account Settings. Your data will transfer seamlessly.

Why did my payment fail?

Check if your card allows online transactions or if your e-wallet (GCash/Maya) has sufficient balance. Contact your bank if the issue persists.

Upload failed errors

Check your internet connection first. If the file is over 5GB, please use the desktop app for better stability. Ensure your browser is up to date.

Files not syncing

Try refreshing your dashboard. If the issue persists, verify that you have enough storage space left on your plan.

Slow uploads

Upload speed depends on your internet bandwidth. Try pausing other downloads or switching to a wired connection for large files.

How do I cancel my subscription?

You can cancel anytime via Account Settings > Billing. Your files will remain accessible until the end of the billing cycle.

Is there a file size limit?

Free/Student plans have a 2GB per file limit. Pro and Business plans support files up to 20GB.

How do I share a folder with non-users?

Create a "Public Link" for the folder. You can set a password and expiration date for added security without requiring them to sign up.

Do you offer refunds?

We offer a 14-day money-back guarantee for all annual plans if you are not satisfied with the service.

How does Version History work?

CloudNest keeps the last 30 days of changes for Pro users (unlimited for Business). You can restore any previous version with one click.

Can I use CloudNest offline?

Yes, using our desktop application, you can mark folders as "Available Offline". Changes sync automatically when you reconnect.